Refund Policy
Effective Date: 10/10/2024
At CYLVIC TECH AND SOLUTIONS OPC PVT LTD , we strive to provide high-quality IT solutions and services. We understand that sometimes things don’t go as planned, and we want to ensure our customers are satisfied with their experience.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Services were not delivered as promised or were significantly delayed.
- The product or service received was defective or not functioning as intended.
- A billing error occurred.
2. Requesting a Refund
To request a refund, please contact our support team within 15 DAYS of the service delivery or product purchase. Include the following information:
- Your name and contact information
- Invoice or order number
- Description of the issue
- Any supporting documentation (e.g., screenshots, error messages)
3. Review Process
Once we receive your request, our team will review it and respond within 7 DAYS. If your request is approved, we will process your refund to the original payment method within 15-21 DAYS.
4. Non-Refundable Items
- Services that have been completed to the client’s specifications.
- Digital products that have been downloaded or activated.
- Any custom solutions or products tailored specifically for your business.
5. Changes to This Policy
We may update this refund policy periodically. Any changes will be posted on our website, and we will notify you via email if they significantly affect your rights.
6. Contact Us
If you have any questions about this refund policy, please reach out to us at business@wavesport.in or +917909182315.
Thank you for choosing wavesport . We appreciate your business!
